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Return to Store Policy

If you're not completely satisfied with your online purchase, we're here to help.

At George Walkers Office Furniture, we are committed to providing high-quality office furniture and exceptional customer service. If for any reason you are not completely satisfied with your online purchase, we are here to help. Please review our return policy below.

Thank you for shopping with George Walkers Office Furniture. We appreciate your business and look forward to serving you again.

Return policy for online purchases

Eligibility for returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be in their original condition and packaging, unused and unassembled.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Process for returning items

Step 1: Contact our Customer Service team
Please reach out to our customer service team at email or phone 0800 318 318 to inform us of your return. Provide your order number and details about the product you wish to return.

Step 2: Return the item to our store
Bring the item(s) you wish to return to our store along with proof of purchase. Our store is located at 318 Rosebank Road, Avondale, Auckland 1026

Step 3: Inspection and refund
Once the item is received and inspected, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days.

Non-returnable items

  • Custom-made or personalised items.
  • Clearance items marked as final sale.
  • Assembled or modified items.

Damaged or defective items

  • If you receive a damaged or defective item, please contact our customer service team immediately.
  • We will arrange for a replacement or a full refund, including any shipping charges incurred.

Exchanges

  • We do not offer direct exchanges.
  • If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Shipping costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the item is damaged or defective.

If you have any questions about our return policy or need assistance with your return, please contact us below.